Important Information

Want to review your payroll needs?

Call our payroll specialist at 877-477-6729, easier payroll is just a phone call away.

American Payroll Association Better Business Bureau Integrity in Payroll Processing

You’ve got questions. We’ve got answers.

We know you’ll give careful consideration to the selection of an online payroll company for your business. To help you do that, we’ve posted the questions we’ve been asked most often by prospective customers, along with our answers.

There are a lot of payroll companies out there. What’s so great about ProPayroll?

We’re all about making your life easier—at your pace, within your system, according to your rules. It’s simple: our business is about supporting your business.

What do I need to get started?

Much like everything else we stand for, the getting-started process is simple, intuitive and even, well, maybe a little bit of fun. Click here to enroll now.

How much does the ProPayroll system cost?

We believe in offering our customers one simple price for their entire payroll package. You’ll always know where you stand with us and will never have the feeling that you’re being “nickel-and-dimed.” Eager to know what your all-inclusive cost would be? Click here to get a price quote now.

I know I need help processing my payroll, but I am hesitant to give up control of the process. Help!

The great part about the ProPayroll solution is that the control remains with you, our customer, regardless of how turnkey the solution we provide you becomes. We’re here to help you create a system that works for you and your business. We work together with you to get this done. You decide how much time and effort you want to put into the nitty-gritty of payroll (some of our clients are very hands-on, while others sit back and let us manage the entire process).

Can we work on our schedule or do we have to adjust to yours?

Our schedule IS your schedule. We work for you, not vice versa.

When do you deduct the monies for our regular paychecks as well as for our tax payments?

We deduct all monies, both for regular paychecks and for quarterly or annual taxes, one business day prior to the check or tax date.

When you say that you provide a wide range of reports, what else are you referring to?

We offer our customers access to a wide range of customized, one-click reports. Even more than that, we are open to providing you with a report that you need even if we do not list it as something we offer. Standard reports include:

  • Payroll Summary (by employee or department)
  • Benefits Reports
  • 401(k) Reports
  • Cash Requirements Report (provides your total cash requirement for each payroll).
  • New Hire Reporting

You make it sound so simple and easy, but what do I do if I need immediate help or have questions?

We believe that even the very best services are of little value without the right service and support to back them up. We are available to our customers by phone and web 24/7/365. That means whenever, wherever… you can reach us. Click here to contact us.

What kind of training can I expect to receive?

The same senior member of our support team that gathers all your pertinent details and works with you to set up your account will also provide you with personal one-on-one training. This will occur while completing your first payroll with us.  Because our system is extremely intuitive, training doesn’t require a lot of time. Most users feel knowledgeable and in control within 30 minutes.  Once your set-up and initial processing are complete, you will have unlimited access to our support team for answers to your questions or for help with any of your payroll needs.

Do you offer direct deposit?

Yes.  Your employee’s pay can be deposited into multiple accounts at any bank receiving ACH files.

What if I make a mistake?

Our system provides an easy way to calculate and process manual and voided checks that will be accounted for in your next payroll processing.

How secure is your system?

We utilize industry proven standards to protect client data. These include 128-bit encryption, multiple offsite data backup, and 24-7 system monitoring.

How many Earnings and Deductions can you handle?

We provide unlimited Earnings and Deductions codes that can be set up based on hours, percentages, or dollar amounts.  Our system also gives you the ability to schedule additional changes or to terminate a deduction at a specific date in the future.

Can we get our checks the same day?

Yes!  You have the ability to print any live checks and vouchers (direct deposit) at your location minutes after completing your payroll.  NOW payroll can be completed all in one day.

How long have you been in business?

We’ve been in business since 2003. We process payroll in all 50 states and the US Virgin Islands from our headquarters in Delray Beach, Florida.